Mail-in repair service

Not near Sequim? Mail it in.

Ship your phone, tablet, computer or game console to our shop. We'll diagnose it, send you a quote before any work begins, repair it by hand and ship it back to you.

Fill out the mail-in form How shipping works

You pay for shipping — both ways.

The customer is responsible for all shipping costs to eFix and from eFix back to you. You create and pay for both labels yourself with FedEx, UPS or USPS. Shipping is not included in the repair price, and eFix isn't responsible for packages lost or damaged by the carrier — we recommend adding tracking and insurance.

How it works

Four steps from your door to our bench.

Fill out & print the form

Complete the mail-in form below, print it, and put it inside the box with your device.

Pack it safely

Use a sturdy box with plenty of padding so the device can't move. Include only what we need.

Create a label & ship

Make a shipping label with FedEx, UPS or USPS, pay for it, and send the box to our shop.

We repair & ship it back

We contact you with a quote before any work starts, fix it, then ship it home on your return label.

Shipping

Create your own label with any carrier.

Pick the carrier you like, create a label online, and pay for it on their site. Add tracking — and insurance for expensive devices — so you can follow your package the whole way.

Ship your device to

eFix — Mail-In Repair
342 W. Washington Street
Sequim, WA 98382
(360) 499-8243

Go to the form

Shop hours: Mon–Fri 9 am – 5 pm · Sat 10 am – 5 pm · Sun closed

FedEx

Create a shipment online, pay with a card, and drop it off at a FedEx Office or FedEx location near you.

Create a FedEx label

UPS

Use UPS's online shipping tool to create and pay for your label, then drop it at a UPS Store or Access Point.

Create a UPS label

USPS

Print a label at home with USPS Click-N-Ship, then hand it to your mail carrier or drop it at the Post Office.

Create a USPS label

Recommended

Option A — Put a prepaid return label in the box

When you make your label to us, also create a second label from eFix (our address above) to you. Print it, fold it and include it in the box. When your repair is done, we stick it on and ship it straight back.

Option B — Email us a return label later

Prefer to wait? After we finish the repair, create a prepaid label from eFix to your address and email it to services@efix-wa.com. We'll ship your device as soon as it arrives.

Before you seal the box

Back up your photos and data if the device still turns on.
Remove cases, screen protectors and memory cards you want to keep.
Leave your SIM card in only if we need it to test calls or data.
Include the charger only if the problem is charging-related.
Wrap the device in bubble wrap and fill empty space so it can't move.
Place your printed mail-in form inside the box, on top.

Mail-in questions

Good to know before you ship.

Who pays for shipping?

You do — in both directions. The customer pays for the label to send the device to eFix and the label to send it back. Shipping costs are separate from the repair price.

Will I know the price before you repair it?

Yes. Once your device arrives we inspect it and contact you with a quote. No repair work begins until you approve it.

Which carrier should I use?

Any of them — FedEx, UPS or USPS all work. Choose the one that's most convenient or affordable for you, and add tracking so you can follow your package.

Should I insure my package?

For phones, laptops and consoles we recommend it. eFix isn't responsible for packages that are lost or damaged by the carrier, and insurance protects you if something happens in transit.

What if I forget to include the printed form?

Write your name, phone number and the problem on a piece of paper and put it in the box, or call the shop so we can match the package to you when it arrives.